Client Experiences
What Our Clients Say
Franchise and licensing matters require trust and careful judgement. These are the experiences our clients have shared about working with Keris Legal.
Back to Home180+
Clients served
4.9
Average client rating
9
Years of practice
96%
Clients who referred others
Reviews
Client Testimonials
"We were expanding our food concept from Singapore into Malaysia and needed a franchise agreement that would work on both sides of the causeway. The Keris Legal team understood the disclosure requirements we would need to satisfy for Malaysian franchisees and structured the agreement accordingly. The process was methodical and the document they produced was something we could actually rely on."
Tan Cheng Huat
Franchisor · F&B Sector
Singapore · February 2026
"I engaged Keris Legal to review a franchise agreement before I signed. I had looked at the document myself and thought it seemed reasonable, but the review identified several provisions around termination and post-term restrictions that were quite one-sided. The commentary they provided was clear and gave me specific language to propose as amendments. We eventually reached an agreement that I felt comfortable signing."
Patricia Lim Hui Ying
Franchisee · Education Sector
Singapore · January 2026
"Our software company licenses its platform to distribution partners in four ASEAN countries. The licensing agreements we had in place were holdovers from earlier, simpler arrangements, and they did not adequately address sublicensing or the quality control provisions we needed. Keris Legal restructured the agreements and also flagged withholding tax issues we had not considered. We came away with a much cleaner and more defensible documentation set."
Vikram Ramasamy
CEO · Technology Company
Singapore · March 2026
"We commissioned a Franchise Disclosure Document ahead of launching our franchise programme. The team was thorough in compiling the document and made sure we understood what each section was communicating to prospective franchisees. Having a properly structured FDD has given our franchise recruitment conversations a more professional foundation."
Sarah Wong Mei Lin
Founder · Retail Franchise
Singapore · February 2026
"I appreciated that Keris Legal did not just treat my review as a box-checking exercise. The associate I worked with took the time to understand what I was hoping to get from the franchise and used that context to evaluate whether the agreement terms were appropriate. The final commentary addressed the things that actually mattered to me rather than just flagging every minor drafting issue."
Ahmad Haris bin Roslan
Prospective Franchisee · Services
Singapore · January 2026
"Our consumer brand was entering a licensing arrangement with a regional distributor and I wanted the agreement to properly protect our trademark while still being workable for the licensee. The Keris Legal team structured quality control provisions that were practical rather than burdensome, and handled the negotiation of revised terms professionally. The final agreement was one both parties felt good about."
Clara Koh Yan Ting
Brand Director · Consumer Goods
Singapore · March 2026
Case Studies
Client Journeys
Three examples of how Keris Legal's services addressed specific client challenges.
Challenge
F&B franchisor entering Malaysian market
A Singaporean food and beverage franchisor had developed a successful local concept and was ready to franchise into Malaysia. Their existing franchise agreement had been drafted for Singapore operations and needed to be adapted for cross-border use, including Malaysian disclosure requirements and appropriate governing law provisions.
Solution
Cross-border franchise agreement adaptation
Keris Legal reviewed the existing agreement and produced a revised version suitable for cross-border franchise relationships, incorporating appropriate governing law and jurisdiction clauses, adapting disclosure provisions to reflect Malaysian requirements, and reviewing the territory and exclusivity structure for the Malaysian context.
Outcome
Three signed franchisees within six months
The franchisor launched their Malaysian programme with documentation they were confident in. Within six months of the engagement, they had signed three franchisees in Kuala Lumpur and the Klang Valley. The franchisor noted that having a proper FDD significantly improved the quality of conversations with prospective franchisees.
Challenge
Software company with outdated licensing documents
A Singapore-based software company had licensing agreements with four ASEAN distribution partners that had been drafted several years earlier and no longer reflected the scope of the arrangements in practice. Sublicensing was occurring without adequate controls, and royalty calculation provisions were ambiguous.
Solution
Licensing agreement restructuring and renegotiation
Keris Legal drafted updated licence agreements addressing sublicensing approval requirements, clarified royalty calculation mechanics, added appropriate quality control provisions, and advised on withholding tax implications across the four jurisdictions. The team also assisted with the renegotiation process with the existing licensees.
Outcome
Documentation updated within eight weeks
All four licensees signed the updated agreements within eight weeks. The company identified a withholding tax position that, once corrected, improved their net royalty receipts. The CEO noted that having defensible documentation gave them confidence to expand the licensing programme to two additional markets.
Challenge
First-time franchisee evaluating a complex agreement
An individual considering acquiring a franchise in the education sector was presented with a lengthy agreement by the franchisor. Having no prior franchise experience, she wanted an independent assessment of whether the terms were reasonable and what she would be committing to over the five-year initial term.
Solution
Detailed agreement review with written commentary
Keris Legal provided a structured review of the franchise agreement with written commentary covering territory provisions, the fee structure and ongoing financial obligations, training and support commitments by the franchisor, termination rights, and post-term restrictions. Specific amendments were suggested for provisions considered imbalanced.
Outcome
Informed decision, improved terms secured
Using the Keris Legal commentary, the client approached the franchisor to negotiate three specific amendments — including a reduced post-term non-compete period and clearer renewal terms. Two of the three amendments were accepted. The client proceeded with the franchise having a clear understanding of her obligations and the changes she had secured.
Credentials
Professional Standing
FLA Singapore Member
Since 2017
Singapore Law Society
All solicitors certificated
ASEAN Network
6 markets covered
Client Satisfaction
4.9 / 5.0 average rating
Contact
Reach Our Team
Phone
+65 6714 3829Address
182 Cecil Street, #17-01, Frasers Tower, Singapore 069547
Office Hours
Monday – Friday: 9:00 AM – 6:00 PM (SGT)
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